Water Bill Telephone Scam Reported Around Mineola

Several communities neighboring Mineola served by water districts have reported a recent rise in telephone scams targeting water customers.

Although no Mineola residents have reported such calls, is advising residents to exercise caution if they receive a telephone call purporting to be from the Village of Mineola or its water department.

According to a release from the village, telephone scam artists are calling water customers alerting them that their water bill payment has not been received and is overdue. Scammers further state that in order to bring the account current, the resident is urged to provide the caller with credit card information in order to make an immediate payment. The fake caller may even suggest that this will prevent a service interruption, i.e., cutting off water supply.

The Village of Mineola does not make these types of calls.

A release from the village advises residents of the following facts for their protection:

• The Village of Mineola never calls anyone regarding overdue bills. All communications from the Village of Mineola are in writing.

• The Village of Mineola cannot accept credit cards for any payments. Do not share this information with any caller.

• The Village of Mineola would never have any reason to ask for any personal information such as credit card information or account numbers, bank accounts, Social Security Numbers, etc.

• The Village of Mineola will not turn off residential water service simply for late payment. 

Any residents who might receive such a call should hang up and report the incident to the police and the village water department. 

If residents ever have any question regarding their account status, water service, or water bill payments, they can call Village Hall directly for assistance at 516-746-0750.